Difference between revisions of "Help for Coordinators"

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=== Manage Content ===
+
<br />
  
Community Weaver provides many different ways to manage the content which appears within the software:
+
=='''Coordinators: Responsibilities, Permissions and Activities'''==
  
Types of Content - Explanation of the different types of content.
+
See the details at:
* [[Pages]]
+
==== [[Coordinator Permissions]] ====
* [[News]] - known as Announcements in CW 2
+
==== [[Coordinator Communications]] ====
* [[Alerts]]
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* [[Events]]
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* [[Links]]
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* [[Broadcast Mailings]]
+
  
Home Page
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<br />
* [[Home Page Blocks - visibility settings]] - How to configure who can view the home page blocks.
+
* [[Home Page Slider]] - Customizing and working with the home page image slider for content
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* [[Home Page Pages]] - Adding and customizing additional pages on oyur home page.
+
* [[Home Page Images]] - Adding images to your home page.
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* [[Home Page Side Bar]] - Configuring the home page side bar.
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* [[Home Page Side Links]] - Configuring the home page links.
+
  
=== Manage Configuration ===
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== '''Membership''' ==
(Go to the Gear Icon / Configure)
+
  
* [[General Configuration]]
 
* [[Signup Configuration]]
 
* [[Design Configuration]]
 
* [[Lists Configuration]]
 
* [[Emails Configuration]]
 
  
== Migrate from CW2 toCW 3==
 
  
* [[Data Migrated into CW3]] - List of items that are migrated (imported) from Community Weaver 2 into Community Weaver 3
+
==== Applying for Membership ====
 +
There are two ways for a prospective member to get a new Community Weaver account:
 +
* A Member Coordinator may [[Invite a new member]] to join the timebank.
 +
* A member of the public may [[Join,_Login,_Logout,_Forgotten_Password#Join|apply to join]].  An Admin Coordinator may disable this option.
  
== Migration from CW 2 to CW 3==
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For more details see [[Applying_Member|'''Applying Members''']]
 +
[[Category:Members]]
  
* [[Data Migrated into CW3]]  - List of items that are migrated (imported) from Community Weaver 2 into Community Weaver 3
+
 
 +
 
 +
==== Selecting Members from a List ====
 +
* A coordinator can [[Select for Action|select or deselect]] members by filtering the list of [[Members]]
 +
[[Category:Members]]
 +
 
 +
 
 +
 
 +
==== Acting on Behalf of a Member ====
 +
* A coordinator can temporarily [[Become]] a member to act for them.
 +
 
 +
 
 +
 
 +
==== Guardian Angel Mode ====
 +
* A [[Guardian Angel]] is a member who is given the access to observe and to act as another member, who needs special assisitance.
 +
[[Category:Members]]
 +
 
 +
 
 +
<br />
 +
 
 +
== '''Create and Manage Site Content'''==
 +
 
 +
 
 +
==== Alerts ====
 +
An alert is an urgent announcement.  Its title will be shown at the top of the [[Sidebar]] below a red title banner.
 +
All coordinators can create and edit alerts.
 +
 
 +
* [[Alerts|List]] existing alerts
 +
* [[Edit Alert|Post or edit]] an alert
 +
 
 +
 
 +
 
 +
==== Pages ====
 +
A page is an informational web page within CW3.  Its title may be shown in the [[Sidebar]].
 +
* [[Pages|List]] existing pages
 +
* [[Edit Page|Create or edit]] a page
 +
 
 +
 
 +
 
 +
==== Links ====
 +
A link goes to a web page outside CW3. Its title may be shown in the [[Sidebar]].
 +
 
 +
* [[Links|List]] existing links
 +
* [[Add a link|Add]] or [[Edit Link|edit]] a link
 +
 
 +
 
 +
 
 +
==== News ====
 +
A news article's headline may be shown in the [[Sidebar]]. News articles were called announcements in CW 2.
 +
 
 +
* [[News|List]] existing news articles
 +
* [[Edit News|Create or Edit]] a news article
 +
 
 +
 
 +
 
 +
==== Events ====
 +
An event is a calendar entry.  It may be shown on the [[TimeBank Home Page]].
 +
 
 +
* [[Events|List]] existing events
 +
* [[Post an event|Post]] or [[Edit Event|edit]] an event
 +
 
 +
<br />
 +
 
 +
=='''Site Setup'''==
 +
Most configuration options are available under the [[Menu Bar]]'s gear icon.
 +
 
 +
 
 +
==== Home Page ====
 +
The coordinator can configure the appearance, content, and visibility of the [[TimeBank Home Page|home page]].
 +
* [[Home Page Configuration|Home Page Settings]]
 +
 
 +
 
 +
 
 +
==== Identity, Features, and Time Zone ====
 +
* [[TimeBank General Settings|General Settings]]
 +
 
 +
 
 +
 
 +
==== Signup Requirements ====
 +
* [[TimeBank Signup Settings|Signup Settings]]
 +
 
 +
 
 +
 
 +
==== Logo, Colors, and Fonts ====
 +
* [[TimeBank Design Settings|Design Settings]]
 +
 
 +
 
 +
 
 +
==== Lists ====
 +
Add, edit, or remove service categories, cities, counties, affiliations, community time banks, or contact forms.
 +
* [[Time Bank Manage Lists|Lists]]
 +
 
 +
 
 +
 
 +
==== Email Notifications to Members ====
 +
Set the subject line and body text for broadcast emails sent to members.
 +
* [[TimeBank Email Customization|How to Customize Email Notifications]]
 +
 
 +
 
 +
<br />
 +
 
 +
=='''Reports'''==
 +
Reports are the result of filters that define the criteria for the report.
 +
 
 +
 
 +
 
 +
==== Exchanges ====
 +
 
 +
* [[Exchanges by Service Category]]
 +
 
 +
* [[Member Exchanges]] by date, member, or amount
 +
 
 +
* [[Member Accounts]] - summary of exchanges and hours by member
 +
 
 +
 
 +
 
 +
==== Members ====
 +
* New members, applicants, applicants with unverified email address, members with no offers or requests can be found in the [[TimeBank Coordinator Dashboard]]
 +
[[Category:Members]]
 +
[[Category:Reports]]
 +
 
 +
 
 +
 
 +
==== Birthdays ====
 +
* [[Member Birthdays]]
 +
[[Category:Members]]
 +
[[Category:Reports]]
 +
 
 +
 
 +
 
 +
==== Summary Information ====
 +
* Membership totals, exchange totals, hours totals can be found in the [[TimeBank Coordinator Dashboard]]
 +
[[Category:Reports]]
 +
 
 +
 
 +
 
 +
==== Special Reports ====
 +
* Using the lists of [[Members]], [[Member Exchanges]], [[Member Birthdays]] and [[Service Ads]] with the filter features satisfy most coordinators' information needs.  Additionally coordinators can [Export|export]] the timebank data csv (comma separated values) files which can be read by any dATabase or spread sheet program. This can be very handy when you need to rearrange, format, or combine information for a special purpose such as a mailing list or data analysis or if you want to make filters and searches that are not built into Community Weaver.
 +
[[Category:Reports]]
 +
 
 +
<br />
 +
 
 +
=='''How Do I...?'''==
 +
 
 +
 
 +
=== Select Multiple Members, Exchanges, or Ads ===
 +
* You probably want to select a number of members, ads or exchanges in order to do a further actions with the list that is selected. There are two ways to [[Select for Action|select]] multiple members, service ads or exchanges in a list.
 +
 
 +
 
 +
 
 +
=== View Applying Members ===
 +
 
 +
The default list of members shows all enabled accounts that are members (approved).  It does not show non-members (not approved) and does not show disabled accounts.
 +
 
 +
There are two ways to view a list of applying members.
 +
 
 +
A) Use the pre-configured filter that creates a report.
 +
 
 +
# Go to the GEAR icon
 +
# Click on Dashboard
 +
# Click on the the report
 +
# Under the section "Member Reports"
 +
# Click on "applying members all"
 +
 
 +
B) Create the filter yourself.
 +
 
 +
# Go to the list of Members
 +
# Open the filter for "Roles" and choose "Applying members"instead of Members."
 +
 
 +
''Note:  It may be confusing that the list of members does not show you the date that the member joined Community Weaver. If you change the ascending/descending date order you can use the "Last seen" information to help you guess which order of date joined you are looking at. ''
 +
 
 +
 
 +
 
 +
=== Configure Member Privacy ===
 +
* Configure [[Member privacy|privacy]] settings.
 +
 
 +
 
 +
 
 +
=== Send a Broadcast Email ===
 +
# [[Select for Action|Select]] the addressees from the [[Members]] list.
 +
# Click '''Member Actions''' then [[Send Mailing|Compose broadcast email]].
 +
 
 +
 
 +
 
 +
=== Review Broadcast Emails ===
 +
* List, re-send, or delete [[Broadcast Emails]] sent to members.
 +
 
 +
 
 +
 
 +
=== Make Sections of the Home Page Visible ===
 +
* Make home page blocks viewable or not viewable via [[Home Page Visibility Settings]]
 +
 
 +
 
 +
 
 +
=== Export Data to a Spreadsheet ===
 +
 
 +
* Using the filters in the lists of [[Members]], [[Member Exchanges]], [[Member Birthdays]] and [[Service Ads]] satisfy most coordinators' information needs.  But [[Export|spreadsheet exports]] are very handy when you need to rearrange, format, or combine information for a special purpose such as a mailing list or data analysis.
 +
 
 +
 
 +
 
 +
=== Remove Misspelled Cities ===
 +
* On the [[Members]] list, the 'Cities' filter lists the cities of all members.  Any misspelled city in the list is caused by a misspelled city in the profile of either an enabled member or a disabled member.  To correct the misspelled city:
 +
# Clear all filter settings in the [[Members]] list.
 +
# Change the Enabled/Disabled filter to 'All'.
 +
# Select the misspelled city and click the magnifying glass to search for the member whose profile has the misspelled city.
 +
# Correct the city's spelling in the member's profile.
 +
 
 +
 
 +
 
 +
=== [[Delete_member|Delete Members]]===
 +
We recommend that you do not [[Delete_member|delete members]] but just disable the member's account.  Why?
 +
If you delete the account of a member that has participated in one or more recorded exchanges, then
 +
* you will loose statistical data of your timebank,
 +
* those exchange records will loose a partner
 +
* the exchange certificate will not show that person.
 +
 
 +
Therefore Community Weaver prevents [[Delete_member|deleting members]] if they have a recorded exchange.
 +
 
 +
 
 +
 
 +
===Change my timebank's name===
 +
 
 +
Click on: [[TimeBank_Name_Change| Timebank Name Change]]
 +
 
 +
 
 +
 
 +
 
 +
===Change my timebank's [[/Licensee|Community Weaver Licensee]]===
 +
 
 +
*  If you want to assign a new person to be your TimeBanks' Community Weaver Licensee  aka Representative to TBUSA), please use the online form at: [http://actionhub.timebanks.org/content/change-or-confirm-your-timebanks-representative '''change your TimeBank's licensee'''].
 +
 
 +
 
 +
 
 +
===Update my timebank's directory information===
 +
 
 +
TimeBanks USA maintains a [http://community.timebanks.org/ Directory of Timebanks]. Each timebank's [[Licensee|licensee]] is responsible for their timebank's entry in the [http://community.timebanks.org/ Directory of Timebanks].
 +
 
 +
See the update guide at: [[Timebank_Directory|update your timebank directory]]
 +
 
 +
== Known CW 3 Issues==
 +
Click on [[Known_CW3_Issues]]
 +
 
 +
 
 +
 
 +
[[Category:Reports]]

Latest revision as of 15:11, 16 April 2019


Coordinators: Responsibilities, Permissions and Activities

See the details at:

Coordinator Permissions

Coordinator Communications


Membership

Applying for Membership

There are two ways for a prospective member to get a new Community Weaver account:

For more details see Applying Members


Selecting Members from a List


Acting on Behalf of a Member

  • A coordinator can temporarily Become a member to act for them.


Guardian Angel Mode

  • A Guardian Angel is a member who is given the access to observe and to act as another member, who needs special assisitance.



Create and Manage Site Content

Alerts

An alert is an urgent announcement. Its title will be shown at the top of the Sidebar below a red title banner. All coordinators can create and edit alerts.


Pages

A page is an informational web page within CW3. Its title may be shown in the Sidebar.


Links

A link goes to a web page outside CW3. Its title may be shown in the Sidebar.


News

A news article's headline may be shown in the Sidebar. News articles were called announcements in CW 2.


Events

An event is a calendar entry. It may be shown on the TimeBank Home Page.


Site Setup

Most configuration options are available under the Menu Bar's gear icon.


Home Page

The coordinator can configure the appearance, content, and visibility of the home page.


Identity, Features, and Time Zone


Signup Requirements


Logo, Colors, and Fonts


Lists

Add, edit, or remove service categories, cities, counties, affiliations, community time banks, or contact forms.


Email Notifications to Members

Set the subject line and body text for broadcast emails sent to members.



Reports

Reports are the result of filters that define the criteria for the report.


Exchanges


Members

  • New members, applicants, applicants with unverified email address, members with no offers or requests can be found in the TimeBank Coordinator Dashboard


Birthdays


Summary Information


Special Reports

  • Using the lists of Members, Member Exchanges, Member Birthdays and Service Ads with the filter features satisfy most coordinators' information needs. Additionally coordinators can [Export|export]] the timebank data csv (comma separated values) files which can be read by any dATabase or spread sheet program. This can be very handy when you need to rearrange, format, or combine information for a special purpose such as a mailing list or data analysis or if you want to make filters and searches that are not built into Community Weaver.


How Do I...?

Select Multiple Members, Exchanges, or Ads

  • You probably want to select a number of members, ads or exchanges in order to do a further actions with the list that is selected. There are two ways to select multiple members, service ads or exchanges in a list.


View Applying Members

The default list of members shows all enabled accounts that are members (approved). It does not show non-members (not approved) and does not show disabled accounts.

There are two ways to view a list of applying members.

A) Use the pre-configured filter that creates a report.

  1. Go to the GEAR icon
  2. Click on Dashboard
  3. Click on the the report
  4. Under the section "Member Reports"
  5. Click on "applying members all"

B) Create the filter yourself.

  1. Go to the list of Members
  2. Open the filter for "Roles" and choose "Applying members"instead of Members."

Note: It may be confusing that the list of members does not show you the date that the member joined Community Weaver. If you change the ascending/descending date order you can use the "Last seen" information to help you guess which order of date joined you are looking at.


Configure Member Privacy


Send a Broadcast Email

  1. Select the addressees from the Members list.
  2. Click Member Actions then Compose broadcast email.


Review Broadcast Emails


Make Sections of the Home Page Visible


Export Data to a Spreadsheet


Remove Misspelled Cities

  • On the Members list, the 'Cities' filter lists the cities of all members. Any misspelled city in the list is caused by a misspelled city in the profile of either an enabled member or a disabled member. To correct the misspelled city:
  1. Clear all filter settings in the Members list.
  2. Change the Enabled/Disabled filter to 'All'.
  3. Select the misspelled city and click the magnifying glass to search for the member whose profile has the misspelled city.
  4. Correct the city's spelling in the member's profile.


Delete Members

We recommend that you do not delete members but just disable the member's account. Why? If you delete the account of a member that has participated in one or more recorded exchanges, then

  • you will loose statistical data of your timebank,
  • those exchange records will loose a partner
  • the exchange certificate will not show that person.

Therefore Community Weaver prevents deleting members if they have a recorded exchange.


Change my timebank's name

Click on: Timebank Name Change



Change my timebank's Community Weaver Licensee

  • If you want to assign a new person to be your TimeBanks' Community Weaver Licensee aka Representative to TBUSA), please use the online form at: change your TimeBank's licensee.


Update my timebank's directory information

TimeBanks USA maintains a Directory of Timebanks. Each timebank's licensee is responsible for their timebank's entry in the Directory of Timebanks.

See the update guide at: update your timebank directory

Known CW 3 Issues

Click on Known_CW3_Issues